How Miller Reserve Studies Cut Report Time by 75%
Sarah Miller, Principal | Miller Reserve Studies, Ohio
Managing 45 properties manually was overwhelming. After implementing ALX Reserve Cloud, we reduced report generation time from 20 hours to just 5 hours per study—and our clients love the real-time portal access.
Results at a Glance
75%
Time Savings per Report
$45K
Annual Labor Cost Savings
3 mo
Time to Full ROI
The Challenge
Miller Reserve Studies was managing 45 HOA properties across Ohio using a combination of Excel spreadsheets, manual calculations, and email communication. Sarah Miller and her small team were spending an average of 20 hours per reserve study—most of that time on repetitive calculations, formatting reports, and answering client questions about study status.
Manual calculations taking 20+ hours per study with frequent formula errors
Clients calling constantly for updates on study progress and funding status
Version control nightmares with multiple spreadsheet revisions
Unable to scale business without hiring more staff
No consistent report formatting or professional presentation
The Solution
Sarah implemented ALX Reserve Cloud in January 2024. The onboarding took just 2 hours, and within a week, her team was fully operational. They started by migrating their existing property data, then began using the platform for all new reserve studies.
Quick Onboarding
2-hour setup with video tutorials and sample data. No technical expertise required.
Data Migration
Imported 45 properties with existing component data in under 3 hours using Excel templates.
Team Training
All team members trained and productive within one week using built-in walkthroughs.
The Results
Before ALX Reserve Cloud
20 hours per reserve study
Limited to 2-3 studies per month
Clients frustrated with lack of visibility
Calculation errors causing rework
No standardized report format
After ALX Reserve Cloud
5 hours per reserve study
Capacity for 8-10 studies per month
24/7 client portal access
Zero calculation errors
Professional, branded reports every time
In the first 6 months with ALX Reserve Cloud, Miller Reserve Studies completed 42 reserve studies—30% more than the entire previous year. The time savings allowed Sarah to take on 3 new property management company clients without adding staff. Client satisfaction scores improved from 3.8 to 4.9 out of 5, with clients specifically praising the real-time portal access. The firm recovered its software investment in just 3 months through increased productivity.
"ALX Reserve Cloud transformed how we work. What used to take us 20 hours now takes 5, and our clients are happier than ever with instant access to their data. It's not just a time-saver—it's allowed us to grow our business without the growing pains."
Sarah Miller
Principal, Miller Reserve Studies
Key Features That Made a Difference
The ALX Reserve Cloud features that powered Miller Reserve Studies's success
Automated Calculations
Reduced calculation time from hours to seconds with zero errors
Client Portal
Eliminated 90% of status update calls with 24/7 client access
Report Generation
Professional PDF reports in minutes instead of manual formatting
Component Inventory
Centralized asset tracking with lifecycle management
Document Management
All photos and documents in one secure location
Team Collaboration
Seamless handoffs between team members with full audit trail
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