Privacy Policy
Last Updated: February 19, 2026
ALX Reserve Cloud ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our reserve study management platform and related services (the "Service").
Table of Contents
1. Information We Collect
1.1 Information You Provide
We collect information you provide directly to us, including:
Account Information: Name, email address, phone number, company name, job title
Business Information: Company address, tax identification numbers, professional licenses
Payment Information: Credit card numbers, bank account details (processed securely through Stripe)
Community/Property Data: HOA names, addresses, property details, financial information
Reserve Study Data: Component inventories, cost estimates, funding plans, uploaded documents
Communications: Support tickets, emails, feedback, and other correspondence
1.2 Information Collected Automatically
When you use our Service, we automatically collect certain information:
Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages visited, features used, time spent, click patterns
Location Data: General geographic location based on IP address
Log Data: Access times, error logs, referring URLs
1.3 Information from Third Parties
We may receive information from third-party services you connect to your account, such as payment processors (Stripe), identity verification services, and business data providers.
2. How We Use Your Information
We use the information we collect for the following purposes:
Provide and maintain the Service: Process reserve studies, generate reports, manage accounts
Process transactions: Handle payments, invoices, and payouts
Communicate with you: Send service notifications, updates, and marketing (with consent)
Improve our Service: Analyze usage patterns, develop new features, fix bugs
Ensure security: Detect fraud, prevent abuse, protect user accounts
Legal compliance: Comply with applicable laws, regulations, and legal processes
Customer support: Respond to inquiries and resolve issues
3. Information Sharing & Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
3.1 Service Providers
We share information with third-party vendors who help us operate our Service, including:
Payment processors (Stripe) for transaction processing
Cloud hosting providers (Microsoft Azure) for data storage
Email service providers for communications
Analytics providers for usage analysis
3.2 With Your Consent
We may share information when you direct us to do so, such as sharing reserve studies with your clients (HOAs, property managers).
3.3 Legal Requirements
We may disclose information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
3.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change.
4. Data Retention
We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this Policy. Specifically:
Account data: Retained while your account is active, plus 30 days after deletion
Reserve study data: Retained for 7 years after creation for compliance purposes
Financial records: Retained for 7 years as required by tax regulations
Log data: Retained for 90 days for security and troubleshooting
5. Data Security
We implement industry-standard security measures to protect your information:
Encryption: TLS 1.3 for data in transit, AES-256 for data at rest
Access Controls: Role-based access, multi-factor authentication
Infrastructure: SOC 2 compliant cloud hosting, regular security audits
Backups: Daily encrypted backups with geographic redundancy
Monitoring: 24/7 intrusion detection and security monitoring
6. Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal information:
Access: Request a copy of your personal data
Correction: Request correction of inaccurate data
Deletion: Request deletion of your personal data (subject to legal retention requirements)
Portability: Request your data in a machine-readable format
Opt-out: Unsubscribe from marketing communications
Restriction: Request limitation of data processing
To exercise these rights, please contact us at privacy@alxreservecloud.com. We will respond within 30 days.
8. Third-Party Services
Our Service integrates with third-party services that have their own privacy policies:
Stripe: stripe.com/privacy
Microsoft Azure: privacy.microsoft.com
Google Analytics: policies.google.com/privacy
9. Children's Privacy
The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We implement appropriate safeguards, including Standard Contractual Clauses, to protect your information during international transfers.
11. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
Right to know what personal information is collected, used, shared, or sold
Right to delete personal information held by businesses
Right to opt-out of sale or sharing of personal information (we do not sell personal information)
Right to non-discrimination for exercising privacy rights
Right to correct inaccurate personal information
Right to limit use of sensitive personal information
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
ALX Reserve Cloud - Privacy Team
Email: privacy@alxreservecloud.com
Data Protection Officer: dpo@alxreservecloud.com
Your privacy matters to us. If you have any concerns about how your data is handled, please don't hesitate to contact our privacy team.