Terms of Service & End User License Agreement
Last Updated: February 19, 2026
Table of Contents
1. Acceptance of Terms
Welcome to ALX Reserve Cloud ("Service," "Platform," "we," "us," or "our"). By accessing or using our website, software, applications, or any related services, you ("User," "you," "Customer," or "Subscriber") agree to be bound by these Terms of Service and End User License Agreement (collectively, "Agreement" or "Terms").
PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE SERVICE. If you do not agree to all of the terms and conditions of this Agreement, you may not access or use the Service.
By clicking "I Accept," creating an account, or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Agreement, including any additional terms, policies, and guidelines referenced herein.
2. Definitions
"Service" refers to the ALX Reserve Cloud platform, including all web applications, mobile applications, APIs, and related tools for reserve study management.
"Customer" or "Tenant" refers to reserve study professionals, companies, or organizations that subscribe to the Service to manage their reserve study business.
"End User" refers to HOA board members, property managers, or other individuals who interact with reserve studies through the platform.
"Content" refers to all data, text, images, documents, reserve studies, financial projections, and other materials uploaded, created, or transmitted through the Service.
"Payment Processing Services" refers to the optional feature allowing Customers to collect payments from their clients through the Platform.
3. License Grant
Subject to your compliance with this Agreement and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to:
Access and use the Service for your internal business purposes
Create, manage, and deliver reserve studies to your clients
Store and manage client data within the platform
Generate reports and documentation as permitted by your subscription plan
This license does not include the right to sublicense, sell, resell, or commercially exploit the Service or any portion thereof, except as expressly authorized in writing by us.
4. Account Registration
To use certain features of the Service, you must register for an account. When you register, you agree to:
Provide accurate, current, and complete information during registration
Maintain and promptly update your account information
Maintain the security and confidentiality of your login credentials
Accept responsibility for all activities that occur under your account
Notify us immediately of any unauthorized access or security breach
You must be at least 18 years old and have the legal authority to enter into this Agreement. If you are registering on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
5. Subscription Plans & Billing
5.1 Subscription Tiers
The Service is offered through various subscription plans with different features, limitations, and pricing. Details of current plans are available on our Pricing page. We reserve the right to modify subscription plans, features, and pricing with 30 days' notice.
5.2 Free Trial
We may offer a free trial period. At the end of your trial, you must subscribe to a paid plan to continue using the Service. If you do not subscribe, your access may be restricted or your data may be deleted after a grace period.
5.3 Payment Terms
Subscription fees are billed in advance on a monthly or annual basis
All fees are non-refundable except as expressly stated herein or required by law
We use third-party payment processors (e.g., Stripe) to process payments securely
You are responsible for all applicable taxes
5.4 Automatic Renewal
Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You may cancel your subscription at any time through your account settings.
5.5 Failed Payments
If a payment fails, we will notify you and may retry the charge. If payment is not received within 14 days, we may suspend or terminate your account.
6. Payment Processing Services
ALX Reserve Cloud offers optional Payment Processing Services that allow Customers to collect payments from their clients (HOAs, property managers, etc.) directly through the Platform. By enabling and using these Payment Processing Services, you agree to the following additional terms:
6.1 Payment Processing Fees
When you collect payments through our Platform, the following fees apply based on your subscription plan and payment method:
Platform Fee by Subscription Tier
| Subscription Plan | Platform Fee | Best For |
|---|---|---|
| Starter | 2.0% | Getting started, lower payment volume |
| Professional ⭐ | 1.5% | Growing business, best value |
| Enterprise | 1.0% | High volume, premium support |
ACH Bank Transfer (Recommended for Large Payments)
| Fee Type | Starter | Professional | Enterprise |
|---|---|---|---|
| Platform Fee | 2.0% | 1.5% | 1.0% |
| Stripe ACH Fee | 0.8% (max $5.00) | ||
| Total Effective Rate | ~2.8% | ~2.3% | ~1.8% |
Credit/Debit Card
| Fee Type | Starter | Professional | Enterprise |
|---|---|---|---|
| Platform Fee | 2.0% | 1.5% | 1.0% |
| Stripe Card Fee | 2.9% + $0.30 | ||
| Total Effective Rate | 4.9% + $0.30 | 4.4% + $0.30 | 3.9% + $0.30 |
Example: $5,000 payment via ACH on Professional plan:
• Platform fee: $75 (1.5%) + Stripe ACH: $5 (capped) = $80 total fees → You receive $4,920
6.2 Fee Deduction
Payment processing fees are automatically deducted from each transaction before funds are transferred to your designated bank account. You will receive the net amount after all applicable fees have been deducted.
6.3 Payout Schedule
Funds collected through the Platform will be transferred to your connected bank account according to the following schedule:
Standard Payout: 2-7 business days after successful payment
New Accounts: Initial payouts may be held for up to 14 days for verification
Large Transactions: Payments exceeding $10,000 may require additional verification
6.4 Refunds and Chargebacks
You are responsible for managing refunds and disputes with your clients. In the event of a chargeback:
A chargeback fee of $15.00 will be assessed per disputed transaction
The disputed amount will be deducted from your pending payouts or charged to your payment method on file
Excessive chargebacks (more than 1% of transactions) may result in suspension of Payment Processing Services
6.5 Stripe Connect
Payment Processing Services are provided through Stripe Connect. By using these services, you also agree to Stripe's Connected Account Agreement and Stripe's Terms of Service.
6.6 Compliance Requirements
By using Payment Processing Services, you agree to:
Provide accurate business and banking information
Comply with all applicable laws, including anti-money laundering (AML) regulations
Not use Payment Processing Services for illegal activities
Provide documentation upon request for verification purposes
6.7 Fee Modifications
We reserve the right to modify Payment Processing fees with 30 days' prior notice. Continued use of Payment Processing Services after the effective date of fee changes constitutes acceptance of the new fees. You may discontinue using Payment Processing Services at any time.
7. Acceptable Use
You agree to use the Service only for lawful purposes and in accordance with this Agreement. You agree NOT to:
Violate any applicable laws, regulations, or third-party rights
Upload or transmit viruses, malware, or other harmful code
Attempt to gain unauthorized access to the Service or other accounts
Interfere with or disrupt the Service or servers
Reverse engineer, decompile, or disassemble any portion of the Service
Use the Service to send spam or unsolicited communications
Misrepresent your identity or affiliation with any person or entity
Use automated tools to access the Service without our written consent
8. Data Ownership & Privacy
8.1 Your Data
You retain all ownership rights to the Content you upload to the Service. By uploading Content, you grant us a limited license to store, process, and display your Content solely to provide the Service to you.
8.2 Data Security
We implement industry-standard security measures to protect your data, including encryption in transit and at rest, regular security audits, and access controls. However, no method of transmission over the Internet is 100% secure.
8.3 Data Export
You may export your data at any time through the Service's export features. Upon termination, you will have 30 days to export your data before it may be permanently deleted.
8.4 Privacy Policy
Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into this Agreement by reference.
9. Intellectual Property
The Service, including its original content, features, functionality, design, logos, and trademarks, is owned by ALX Reserve Cloud and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
Nothing in this Agreement grants you any rights to use our trademarks, service marks, or logos without our prior written consent.
10. Disclaimers & Limitations of Liability
10.1 Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.
10.2 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL ALX RESERVE CLOUD, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE.
10.3 Cap on Liability
Our total liability for any claims arising under this Agreement shall not exceed the total amount of fees paid by you to us during the twelve (12) months preceding the claim.
11. Termination
11.1 Termination by You
You may terminate your account at any time by canceling your subscription through your account settings or by contacting our support team. Termination will be effective at the end of your current billing period.
11.2 Termination by Us
We may suspend or terminate your account immediately, without prior notice or liability, for any reason, including but not limited to:
Breach of this Agreement
Non-payment of fees
Fraudulent or illegal activity
At our sole discretion if we discontinue the Service
11.3 Effect of Termination
Upon termination, your right to use the Service will immediately cease. You will have 30 days to export your data. All provisions that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
12. Indemnification
You agree to defend, indemnify, and hold harmless ALX Reserve Cloud and its licensees, licensors, employees, contractors, agents, officers, and directors from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from: (a) your use of and access to the Service; (b) your violation of any term of this Agreement; (c) your violation of any third-party right, including without limitation any copyright, property, or privacy right; or (d) any claim that your Content caused damage to a third party.
13. Governing Law & Dispute Resolution
13.1 Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.
13.2 Dispute Resolution
Any disputes arising out of or relating to this Agreement shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, the parties agree to submit to binding arbitration in accordance with the rules of the American Arbitration Association.
13.3 Class Action Waiver
You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.
14. Changes to Terms
We reserve the right to modify or replace these Terms at any time at our sole discretion. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect by posting the new Terms on this page and notifying you via email.
Your continued use of the Service after the effective date of the revised Terms constitutes acceptance of the revised Terms. If you do not agree to the new terms, you must stop using the Service.
15. Contact Information
If you have any questions about these Terms, please contact us:
ALX Reserve Cloud
Email: legal@alxreservecloud.com
Support: support@alxreservecloud.com
By using ALX Reserve Cloud, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and End User License Agreement.